Why clarity around support changes adoption outcomes.
One promise from Strata Platforms, is that we will always provide all of the support, for the lifetime of your software use. We understand that using new software and tools can feel overwhelming and new, but you can leave that work to our team. Our team loves working with people who are new to technology and teaching them how it can have a huge impact on the work they are doing.
Adoption always improves when roles are clear:
- Economic development teams know where to go for help.
- Site selectors receive cleaner, more consistent information.
- Support responsibilities don’t shift unintentionally onto partners.
When support is structured intentionally, collaboration becomes easier rather than heavier.